Everyday FAQs
Offer opening hours, your location and a way to talk to the team. On WhatsApp, let customers choose from a menu.
Chatbots
A conversation with a clear next step.
Build guided conversations for WhatsApp and website live chat. Answer everyday questions, collect customer details and branch on their replies, with a visual flow you control.
A paused demo in the TextTango visual builder.
Hi! Welcome to Tango Shop. What’s your name?
Ama
Thanks, Ama. How can we help?
Opening hoursTalk to our team
Talk to our team
Of course. I’m connecting you to a team member now.
A guided flow, with a person there when needed.
Built around your customer
Ask. Understand. Take the next step.
Guide the conversation
Send a welcome message, ask a question and choose the next step from the answer. Add waits and conditions in a visual builder.
Capture useful details
Ask for a name or email and save it to the contact record. Qualify a request before your team picks it up.
Add help on WhatsApp
Use optional AI answers for WhatsApp conversations, or hand the conversation to an agent when a person is needed.
Two places to start
Meet customers where they message you.
| Capability | Website live chat | WhatsApp Beta |
|---|---|---|
| Text conversations | Included | Included |
| Ask questions & capture details | Included | Included |
| Conditions & waits | Included | Included |
| Interactive menus | Not available | Included |
| Optional AI answers | Not available | Available |
| Agent handoff step | Not available | Available |
Website chatbots use text-based flows. WhatsApp’s interactive and AI steps are specific to that channel.
Conversation ideas
Start with a question you hear every day.
Lead qualification
Ask for a name and email, then branch by what the customer needs. Save those details for your follow-up.
Customer onboarding
Welcome a new customer, gather the information you need and guide them to their next step.
Bring your tools into the conversation.
Use spreadsheet operations or an API call to connect a chatbot step to your business tools and reuse the response later in the flow.
A few questions, answered.
Do I need AI to build a chatbot?
No. Build a guided flow with messages, questions, conditions and waits. AI answers are an optional step for WhatsApp.
Can the chatbot save customer details?
Yes. Ask for details such as a name or email and save the answer to a contact field.
Can a person take over?
WhatsApp flows include an agent handoff step. That chatbot step is not currently available for website live chat.
How is this different from an automation?
A chatbot starts when a customer messages you and guides a conversation. An automation starts from an event such as a sign-up, order, payment or API enrollment.
How do I get started with WhatsApp?
WhatsApp is in beta. Request early access from the WhatsApp product page to connect your number.
Give every conversation a next step.
Build your first guided flow, or let us walk you through it.